A service available for customers to submit complaints related to tourism matters and tourism establishments.

Process

Submitting the complaint request through available communication channels for the customer.

Taking appropriate action and responding to the complaint from the relevant department
Response to the customer

Closure of the complaint

The relevant department will communicate in case the complaint requires it.

Receiving the complaint and forwarding it to the concerned department

Service Required Documents

Individuals:
Accurate description of the complaint

Evidence and documentation for the complaint

Business:
Accurate description of the complaint

Evidence and documentation for the complaint

Government Entities:
Accurate description of the complaint

Evidence and documentation for the complaint

Service Duration

5 Days

Fees

No fees required

Service Channels

ATDD premises - E-Services​​

Terms And Conditions

​-         Receiving ٍthe Complaint by  the communication channels ( Ajman Call Center - ATDD System -Whats App-Email ) 
-         Complaints must have evidences  to support the application
Objection against the Result is Available


Contact Details

Phone +971 6 7116666
Email info@ajmantourism.ae
Address Alzorah area, next to Marina 1
WhatsAppChat +971 6 7116666

Apply for service Frequently Asked Questions (FAQ)